I aim to dispatch all orders within 2-5 working days of the order being placed. (Unless otherwise stated)

The typical delivery rates are as follows:

• Royal Mail Tracked 48: £3.95
• UK orders over £50: FREE

If you are not satisfied with your purchase or simply change your mind, then you can return your item within 14 days of receiving your order by following the returns process below:

Please contact us as soon as you receive your order by emailing us at hello@amscrochets.com quoting your order number and we will get back to you with the return details.

The item/s you wish to return must be unused and in their original packaging. It is your responsibility to pay the return postage and we recommend you send it to us with a tracked service such as Royal Mail Recorded Delivery as any item lost in transit will be the senders responsibility. Note: we must receive the returned item/s within 14 days of receiving your order for the refund to be valid.

Personalised & Custom products and Earrings

Kindly note we do not accept refunds on any personalised and custom products as well as any earrings due to hygiene - however exceptions will be made if the earrings are unworn and we are contacted as soon as your order is received.

It is therefore essential that you carefully check any personalisation requests you make for any errors during the checkout processes as spelling errors cannot be corrected once the order is placed. What you enter as your personalisation text will be what we use, even if they look incorrect and do not follow normal spelling or grammar rules. We reserve the right to not use offensive messages on items.

Damaged / faulty goods

Should you receive a faulty or damaged item please contact us as above with photos of the package and item (required) as soon as you receive your order and no longer than 14 days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, a full refund of the item/s will be processed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.